Terms & Conditions
Last updated: 4 May 2026
1. Introduction
Welcome to Intaqe (“Intaqe”, “we”, “us”, or “our”). Intaqe is a trade name of Intaqe B.V..
These Terms and Conditions (“Terms”) govern your access to and use of the Intaqe platform, website, and services available at https://www.intaqe.eu (the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
2. Company Information
The Intaqe platform is operated by Intaqe B.V.. All agreements entered into through the use of the Service are concluded with Intaqe B.V., which owns and operates the Intaqe platform.
Contact details:
Email: hello@intaqe.eu
Website: https://www.intaqe.eu
3. Description of the Service
Intaqe provides software that enables organizations to interact with job candidates and other users through AI-powered conversational agents and automated workflows.
The Service may include:
- AI-powered recruitment conversations
- Automated candidate screening and intake
- Messaging integrations (including WhatsApp, SMS, and email)
- Candidate data collection and analytics
- Workflow automation related to hiring processes
We reserve the right to modify, update, or discontinue parts of the Service at any time.
4. Eligibility
You must be at least 18 years old to use the Service.
If you use the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
5. User Accounts
Certain features of the Service require creating an account.
You agree to:
- Provide accurate and complete information
- Keep your login credentials confidential
- Notify us immediately if you suspect unauthorized use of your account
You are responsible for all activity conducted through your account.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Send spam or unauthorized communications
- Collect personal data without legal basis
- Attempt to gain unauthorized access to the platform
- Reverse engineer or copy any part of the Service
- Interfere with the security or functionality of the platform
We reserve the right to suspend or terminate accounts that violate these Terms.
7. Customer Responsibilities
Organizations using Intaqe are responsible for ensuring that their use of the platform complies with applicable laws and regulations, including employment and privacy laws.
Customers must ensure that:
- Candidate communications comply with applicable messaging regulations
- Personal data is processed lawfully
- Candidates are informed about the use of AI in accordance with Section 8
Intaqe provides technology infrastructure but does not make hiring decisions.
8. Candidate Interactions & AI Transparency
The Service enables Customers to interact with job candidates through AI-powered conversational agents and automated messages.
8.1 Mandatory disclosure
Customers must clearly inform candidates, at the start of any interaction, that they are communicating with an AI system and not a human recruiter. This obligation applies regardless of the communication channel (WhatsApp, SMS, email, voice, or web chat) and reflects requirements under the EU AI Act and Article 13/14 GDPR.
8.2 Information to be provided
Customers must ensure that candidates are informed about:
- the fact that AI is used in the recruitment process;
- the purpose of the AI interaction (e.g. intake, screening, scheduling);
- the categories of personal data being collected;
- the existence of human oversight and how to request human review;
- their right to object to automated processing and to contact the Customer's data protection officer or privacy contact.
8.3 Human oversight
Final hiring decisions must always be made by a human. The Service is designed to support, not replace, human decision-making. Customers are responsible for ensuring meaningful human review of AI-generated outputs (such as candidate scores, summaries, or recommendations) before any decision with legal or similarly significant effect is taken.
8.4 Customer responsibility
Customers are responsible for:
- the content of messages sent to candidates through the Service;
- ensuring communications comply with anti-discrimination, employment and electronic communications laws;
- any hiring decisions made using information collected through the Service.
8.5 Limits of the Service
Intaqe does not verify the accuracy or truthfulness of candidate responses and does not make hiring decisions. AI-generated outputs may contain errors and should not be used as the sole basis for any decision regarding a candidate.
9. Third-Party Integrations
The Service may integrate with third-party services such as messaging platforms, CRM systems, and communication tools. These may include services such as:
- messaging providers
- email services
- telephony or AI voice providers
- analytics tools
Use of these services may be subject to their own terms and privacy policies.
Intaqe is not responsible for interruptions or issues caused by third-party providers.
10. Fees and Subscriptions
Some features of the Service may require payment.
If applicable:
- Fees will be communicated before purchase
- Subscriptions may renew automatically unless canceled
- Payments are non-refundable unless required by law
We reserve the right to modify pricing with reasonable notice.
11. Intellectual Property
All intellectual property rights related to the Service, including software, design, trademarks, and content, are owned by Intaqe or its licensors.
Users are granted a limited, non-exclusive, non-transferable license to access and use the Service.
You may not:
- Copy or reproduce the platform
- Create derivative works
- Sell or sublicense the Service without permission
- Attempt to extract the underlying source code
12. User Content
Users may submit or transmit content through the Service, including candidate data, messages, and workflow configurations. You retain ownership of your content. However, you grant Intaqe a limited license to process and store that content for the purpose of operating and improving the Service. You are responsible for ensuring you have the legal right to use and share such content.
13. Data Protection and Privacy
13.1 Roles
When processing candidate data on behalf of Customers, Intaqe acts as a processor and the Customer as the controller within the meaning of the GDPR. A Data Processing Agreement (DPA) applies to all such processing. For account data of Customer users, Intaqe acts as controller, as described in our Privacy Policy.
13.2 Compliance
Customers remain responsible for ensuring that candidate data is processed in compliance with applicable data protection laws, including the GDPR and the EU AI Act.
13.3 Retention of candidate data
We retain candidate data only as long as necessary for the purposes for which it was collected:
- CV and application data: 90 days after the end of the recruitment process. With the candidate's explicit consent to join the Customer's talent pool, this data is retained for up to 1 year, after which the candidate is asked whether they want to extend.
- Conversation transcripts and AI-generated summaries: retained together with the application data and deleted on the same schedule.
- Video recordings (only made with the candidate's prior consent): 30 days after the interview, then automatically deleted.
- Technical and AI audit logs (required under the EU AI Act and GDPR for accountability): 12 months, unless a longer retention period is required by law.
After these periods, data is automatically and irreversibly deleted from our production systems. Backups are overwritten on a rolling basis within 30 days.
13.4 Candidate rights
Candidates can request access, correction, deletion, restriction, objection, or portability of their data at any time. Requests should be directed to the Customer (controller). Candidates may also email hello@intaqe.eu and we will forward the request and assist where possible. Requests are handled within one month, in accordance with Article 12 GDPR. In limited cases, data may be retained longer where required by law.
13.5 Data location
Personal data is stored within the EU/EEA. A current list of sub-processors is available on request.
14. Service Availability
We aim to provide a reliable service but do not guarantee that the Service will be uninterrupted or error-free.
The Service may occasionally be unavailable due to:
- Maintenance or updates
- Technical failures
- Third-party service disruptions
15. Disclaimer
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the maximum extent permitted by law.
15.1 No guarantees
Intaqe does not guarantee that:
- AI-generated responses, summaries, scores or recommendations will be accurate, complete, unbiased or free from errors;
- candidates will provide truthful, complete or accurate information;
- the Service will be uninterrupted, secure or error-free;
- the Service will meet every business requirement or produce specific outcomes.
15.2 Nature of AI output
Outputs generated by the Service are produced by AI systems and may contain inaccuracies, omissions or unintended bias. AI-generated content is intended as a supporting tool only and does not constitute professional, legal, employment or hiring advice.
15.3 No sole basis for decisions
AI-generated outputs must not be used as the sole basis for any decision that produces legal effects or similarly significantly affects a candidate, including hiring, rejection, or shortlisting decisions. Customers are responsible for applying meaningful human review before acting on such outputs, as set out in Section 8.
15.4 Verification
Customers and their users are responsible for verifying the accuracy and suitability of information collected through the Service before making any hiring or employment-related decision.
15.5 Third-party content
Intaqe is not responsible for the accuracy, legality or availability of content, services or data provided by third-party integrations referenced in Section 9.
16. Limitation of Liability
To the maximum extent permitted by law, Intaqe shall not be liable for indirect or consequential damages, loss of profits or revenue, loss of data (except in cases of gross negligence or wilful misconduct), or hiring decisions made by users of the platform. Intaqe's total aggregate liability arising from or related to the Service shall not exceed the greater of (i) the amount paid by the Customer to Intaqe in the twelve months preceding the event giving rise to the claim, or (ii) EUR 2,000. This limitation does not apply to liability that cannot be excluded under mandatory law, including Intaqe's indemnification obligations under Section 17.2.
17. Indemnification
17.1 By Customer
You will indemnify Intaqe against third-party claims arising from: (i) your use of the Service in breach of these Terms or applicable law; (ii) the content or data you submit through the Service; (iii) your processing of personal data, including failure to inform candidates as required; and (iv) hiring decisions made by you or on your behalf.
17.2 By Intaqe
Intaqe will indemnify Customer against third-party claims that the Service, when used in accordance with these Terms, infringes intellectual property rights in the EU. This does not apply where the claim results from Customer content, modifications not made by Intaqe, combination with non-Intaqe products, or use of an outdated version.
17.3 Remedies for IP claims
If the Service is or may become subject to such a claim, Intaqe may at its option: (i) obtain the right to continue use; (ii) modify the Service to be non-infringing; or (iii) terminate the affected Service and refund prepaid fees for the unused term. This is Intaqe's sole liability and Customer's sole remedy for IP infringement.
17.4 Procedure
The indemnified party must promptly notify the other in writing, give them control of the defence, and reasonably cooperate at the indemnifying party's expense. No settlement may be made without the indemnified party's consent where it requires admission of liability or payment by them.
18. Suspension and Termination
We may suspend or terminate your access to the Service if:
- You violate these Terms
- Your use creates risk to the platform or other users
- Required by law
You may stop using the Service at any time.
19. Changes to the Terms
We may update these Terms from time to time.
If changes are made, the updated version will be published on our website with a new “Last updated” date. Continued use of the Service after changes means you accept the revised Terms.
20. Governing Law
These Terms are governed by the laws of the Netherlands.
Any disputes arising from these Terms shall be submitted to the competent courts in the Netherlands.
21. Contact
Intaqe B.V.
Paramaribostraat 42-1
1058 VL Amsterdam, The Netherlands
KvK: 42049887
VAT: NL869476609B01
Email: hello@intaqe.eu